O B J E C T I V E
Seeking a position in a pleasant environment where I can prove to be a valuable employee.

WORK HISTORY

Bank of America July 1995- Present

National Trainer: Jan ’00 – Present

• Involves writing, developing and managing large procedural documents
• Presenting training materials to all Tax sites nationwide

Team Leader: Oct ’98 – Dec ’99

• Responsible for managing 10 associates
• Designed and implemented production and accuracy standards nationwide
• Performed associate reviews and conducted interviews
• Handled and resolved customer complaints
• Developed, trained and maintained year-end processing team and phone support team for tax season

Total Performance Training Coach: July ’97 – Sept ’98

• Established a complete training approach for all new associates
• Developed a new TEFRA Procedure Guide
• Lead the effort to achieve consistency within all of TEFRA
• Tested new systems and supported conversions
• Supported the TEFRA Teams Nationally by helping develop and assist them with training
• Remained available to answer any questions existing associates have concerning policies and procedures

Tax Compliance Support Specialist: Sept ’96 – June ’97

• Performed all duties efficiently and accurately
• Frequently took over the role of team leader and helped fellow associates with any questions or problems
• Extensive knowledge of all TEFRA systems and regulations

Teller: July ’95 – Aug ’96

• Heavy cash handling, balancing
• Filling cash dispense unit
• High volume of customer service contact.

Financial Professionals June 1994- Sept 1994

• Worked as a temp, performing several positions for banking institutions. Jobs included receptionist, teller and vault services.

Ludwick Properties November 1993- June 1994

• Answered multi line phone
• Handled tenant complaints/problems
• Showed properties
• Completed leases, and credit checks
• Accounts receivable/payable and filing.

Frank Parra Chevrolet July 1993- January 1994

• Opened, closed and balanced cashiers office
• Figured deposits and ran reports
• Organized a filing system for parts invoices.

EDUCATION

1. University of North Texas; 58 hrs of undergraduate studies; GPA 3.25; 1988-1990
   
2. Nimitz High School, Irving, Texas; graduated with honors; 1986-1988

STRENGTHS
Good customer service skills, cash handling, 10 key, accounts receivable/payable, multiple line phone system, strong work ethic, complete jobs with speed and accuracy, good attitude, great attention to detail, strong deciphering skills, and willing to accept additional responsibilities.

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